Published date: 08 February 2019

Closing date: Open ended

Main objectives of the role:

You will be involved in administration, research, publicity or similar duties working under the supervision of the office manager and Learning Centre staff to ensure the information is collected and input accurately.

Responsibilities/ Skills:

Clearly communicate in English to refugees and asylum seekers from a range of cultural backgrounds.

  • Assist with record keeping e.g taking clients details for registration and updating electronic files, helping with surveys, interviewing clients for evaluation and consultation purposes.
  • Assist with answering telephone calls, recording information on database and forwarding messages. 
  • Assist in gathering information from external agencies and updating noticeboards.
  • Assist with collating data in Excel spreadsheets.
  • Have excellent cultural sensitivity, value and endorse diversity amongst our clients.
  • Promote learning activities, events and local services.
  • Work at ease in a challenging, vibrant learning environment.
  • You must be extremely reliable and committed to volunteering.
  • You must have a good standard of written English and excellent attention to detail.
  • Adhere to our strict confidentiality guidelines at all times.


-To attend the RAK Induction

-To attend relevant training sessions and courses subsequent to that

-To attend supervision meetings and group meetings as required

-All volunteers will be asked if they are prepared to have a DBS check in accordance with national policy.

Hours / Days / Location: 

A couple of hours, once per week, Monday to Friday, 9.30 to 4.30pm, Siddeley House, Kingston.

Please send your completed application form to