Since its foundation in 1991, Refugee Action Kingston (RAK) has been the main provider of direct services to refugees and asylum seekers in Kingston.

We are reliant on dedicated volunteers to help us in our mission to support refugees to successfully integrate into their local community. We achieve this by delivering a variety of outcomes for refugee and asylum-seeking families through advice, information, counselling, education, training, and employment opportunities. Whether you’re helping in our offices, in our Learning Centre or working one-to-one, your support can have a powerful impact and long lasting effects.

Main purpose of the role

RAK is delivering an Employment project funded by the Henry Smith Charity.

RAK mentors use their knowledge, skills and experience of getting a job to support mentees to develop skills and strategies to successfully find employment. Mentor support can be provided in one-to-one meetings, groups, online or by phone.  The mentor relationship can last between 6 - 12 months and involve a weekly meeting which is focussed on goal setting and action.

Main Responsibilities

  • To be available for a weekly meeting with your mentee for between 6 to 12 months
  • Provide mentoring support for refugees living in Kingston seeking employment
  • Support mentees to access information on a wide range of employment related support and advice
  • Support mentees to draw on their own strengths and coping strategies
  • Support mentees to identify, set and review SMART goals
  • Build relationships with local contacts such as employers, other support charities and local colleges and facilitate referrals to other agencies
  • Work within workplace confidentiality, code of conduct and safeguarding policies

 Skills, abilities and qualities

  • To use your experience of finding a job and working in the UK to support your mentee to find paid employment
  • To have good communication skills and enjoy working with people from diverse backgrounds
  • Have excellent listening skills and be open to views and opinions that are different from your own
  • Be emotionally resilient
  • Be willing to work on your own and comply with the RAK lone working policy
  • Have a basic understanding of safeguarding, confidentiality and information sharing legislation
  • Able and prepared to keep up to date with current information about refugees and the employment sector
  • Confidence in using Outlook, Microsoft word, email, and searching for information on the internet

 Why volunteer for RAK?

  • Develop your mentoring skills
  • Develop your knowledge of working with refugees and offer crucial support
  • Be part of an inspiring and supportive team
  • Build confidence and gain skills that could be useful in your own personal and career development


Time commitment

The time commitment is two hours per week, along with two compulsory training sessions. A commitment of 12 months in the role is preferred.

Induction and training

You will complete initial RAK volunteer training and ongoing training as needed. The training will also assess your skills and ability for the role.

Mentors will also have access to online safeguarding training as appropriate to the role.

On-going support

  • Regular contact with the staff team at RAK
  • Further training as required
  • Bi-annual peer mentor group support
  • Out of pocket expenses for meals, travel and childcare within agreed guidelines

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