Participation Support volunteers

Since its foundation in 1991, Refugee Action Kingston (RAK) has been the main provider of direct services to refugees and asylum seekers in Kingston.

We are reliant on dedicated volunteers to help us in our mission to support refugees to successfully integrate into their local community. We achieve this by delivering a variety of outcomes for refugee and asylum-seeking families through advice, information, counselling, education, training and employment opportunities. Whether you’re helping in our offices, in our Learning Centre or working one-to-one, your support can have a powerful impact and long lasting effects.

Main purpose of the role

Participation Support volunteers will support clients to engage in activities that develop their confidence and employability skills so they are better equipped to engage with their community. Working with RAK staff, you will be involved in planning and delivering practical learning and confidence building activities.

Main responsibilities

  • Working with the IAG & employment advisor at RAK to plan sessions and deliver activities for confidence building sessions and employability days
  • Register the attendees on the day and ensure this is recorded appropriately
  • Work with the RAK team to identify and book external visitors/speakers to the group
  • Help with the set up and clearing away of activities at training days
  • On occasion escorting young adults to museums, theatres and leisure centres and other places of interest
  • Can commit to volunteering for a minimum of 12 months

Skills, abilities and qualities

  • Encourage and inspire young refugee adults to reach their full potential
  • To use your experience of preparing and delivering training to support RAK clients to increase their confidence and general employability skills
  • Work in a professional manner, implement confidentiality, safeguarding and maintain clear professional boundaries throughout sessions
  • To have good communication skills and enjoy working with people from diverse backgrounds
  • Have excellent listening skills and be open to views and opinions that are different from your own
  • Be emotionally resilient
  • Be willing to work on your own and as part of a team
  • Able and prepared to keep up to date with current information about asylum seekers and refugees and the employment sector
  • Confidence in using Outlook, Microsoft packages including Powerpoint, email, and searching for information on the internet

 Why Volunteer for RAK?

  • Develop your training and facilitation skills
  • Develop your knowledge of working with refugees and offer crucial support
  • Be part of an inspiring and supportive team
  • Build confidence and gain skills that could be useful in your own personal and career development


Time commitment

The time commitment is a minimum of 4 hours a week, along with two compulsory training sessions. A commitment of 12 months in the role is preferred.

  • Be available to deliver sessions in the evenings, Saturdays and/or week days sometimes during school holidays

Induction and training

You will complete initial RAK volunteer training to get started and ongoing training as needed. The training will also assess your skills and ability for the role.

Volunteers will also have access to online safeguarding training as appropriate to the role.

On-going support

  • Regular contact with the staff team at RAK
  • Out of pocket expenses for meals and travel within agreed guidelines